Legal notice

Disclaimer – Ivy & Grace Sydney

General

This website, https://ivyandgracesydney.com is operated by Shi-Global. The information on this website is provided for general information and shopping purposes. By using this website, you accept this disclaimer.

About our store

Ivy & Grace Sydney is an online-only boutique operated by Shi-Global, based in Meppel, the Netherlands. We do not operate a physical retail store. For details, please see our Shipping Policy.

Product information

We do our best to show our products as accurately as possible. However, colours may look slightly different depending on your screen settings, and small variations in fabric, print placement or finishing can occur. Measurements in our size charts are approximate and may vary by 1–3 cm. We recommend comparing the size chart with a similar garment you already own.

Comfort and orthopaedic footwear

Descriptions such as "orthopaedic", "supportive" or "comfort" refer to the design and features of our footwear. Our products are not medical devices and are not intended to diagnose, treat or prevent any medical condition. If you have foot, back or joint problems, please consult a healthcare professional before relying on any footwear for medical purposes.

Pricing and availability

All prices are in AUD. Prices, promotions and stock levels can change without notice. Although we take great care, errors in pricing or product information may occasionally occur. If a product is listed at an incorrect price, we will contact you before processing your order, and you may choose to continue at the correct price or cancel for a full refund.

Website availability

We aim to keep this website available at all times, but we cannot guarantee that it will always be available or free of errors.

Reviews and photos

Customer reviews reflect the personal experiences of individual customers. Results and fit may vary from person to person.

Copyright and intellectual property

All content on this website, including text, images, logos and designs, belongs to Shi-Global or to third parties who have given permission for its use. You may not use any content without our prior written consent.

External links

This website may contain links to third-party websites. We are not responsible for the content, policies or practices of those websites.

Your consumer rights

Nothing in this disclaimer or in any of our policies limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Contact

Email: support@ivyandgracesydney.com
Phone: +31 6 12747524
Customer Service Hours: Monday–Wednesday and Friday–Saturday, 9:00 AM – 7:00 PM (Sydney time, AEST/AEDT)

Company Details

Shop Name: Ivy & Grace Sydney
Company Name: Shi-Global
Business Address: Willem de Poorterstraat 13, 7944 HE Meppel, The Netherlands