Terms of service

Terms of Service – Ivy & Grace Sydney

Overview

Welcome to Ivy & Grace Sydney. In these Terms, "we", "us" and "our" refer to Shi-Global, the operator of the online store Ivy & Grace Sydney (ivyandgracesydney.com). Our store is powered by Shopify.
By visiting our website or placing an order, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, Return & Refund Policy and Disclaimer. If you do not agree, please do not use our website.

1. Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

2. Eligibility and account

By using our website, you confirm that you are at least 18 years old, or that you are using it with the involvement of a parent or guardian.
You agree to provide accurate and complete information when placing an order or creating an account. You are responsible for keeping your account details secure.

3. Our products

We do our best to display our products as accurately as possible. Colours and appearance may vary slightly depending on your screen. Product descriptions, availability and prices may change without notice. We may limit quantities per customer.

4. Orders

When you place an order, you make an offer to purchase. Your order is accepted once we send you an order confirmation and your payment has been received.
We may refuse or cancel an order, for example if a product is out of stock, if there is an error in the price or product information, or if we suspect fraud. If we cancel an order after payment, you will receive a full refund.
Our products are intended for personal use and not for resale.

5. Prices and payment

All prices are in Australian dollars (AUD). Any applicable GST is included in the price or shown at checkout. Shipping within Australia is free.
The price charged is the price shown at the time you place your order. Payments are handled securely by our third-party payment providers. We do not store your full card details. For accepted payment methods, please see our Payment Options page: https://ivyandgracesydney.com/pages/payment-options

6. Shipping and delivery

Our shipping terms, including processing and delivery times, are set out in our Shipping Policy: https://ivyandgracesydney.com/policies/shipping-policy
Delivery times are estimates. We are not responsible for delays caused by carriers, customs or circumstances beyond our control, but we will always help you if your order is late or lost.

7. Returns and refunds

Returns, exchanges and refunds are handled according to our Return & Refund Policy: https://ivyandgracesydney.com/policies/refund-policy

8. Intellectual property

All content on this website, including text, images, logos and designs, belongs to Shi-Global or its licensors. You may not copy, reproduce or use any content without our written permission.

9. Third-party tools and links

Our website may include tools or links provided by third parties. We do not control these and are not responsible for their content or practices. Your use of them is at your own discretion.

10. Reviews and feedback

If you submit a review, comment or other feedback, you allow us to use, publish and display it on our website and in our marketing. Your feedback must be honest, lawful and must not infringe anyone's rights. We may remove content that breaks these rules.

11. Errors and inaccuracies

Occasionally, our website may contain errors in product descriptions, pricing or availability. We reserve the right to correct these errors. If an error affects your order, we will contact you before proceeding, and you may cancel for a full refund.

12. Prohibited use

You may not use our website for any unlawful purpose, to submit false information, to upload harmful code, to scrape or copy our website, or to interfere with its security.

13. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of our website or products. Where our liability cannot be excluded but can be limited, our liability is limited to replacing or repairing the goods, or refunding the price you paid. This does not affect your rights under the Australian Consumer Law.

14. Relationship with Shopify

Our store is hosted on Shopify. All purchases are made directly with Shi-Global. Shopify is not responsible for the sale of products between you and us.

15. Privacy

How we collect and use your personal information is described in our Privacy Policy: https://ivyandgracesydney.com/policies/privacy-policy

16. Governing law

These Terms are governed by the laws of the Netherlands. If you are a consumer in Australia, you also keep the protection of the mandatory provisions of Australian law, including the Australian Consumer Law.

17. Changes to these Terms

We may update these Terms from time to time. The latest version is always available on this page. Changes do not affect orders that were placed before the change.

18. Contact

Email: support@ivyandgracesydney.com
Phone: +31 6 12747524
Customer Service Hours: Monday–Wednesday and Friday–Saturday, 9:00 AM – 7:00 PM (Sydney time, AEST/AEDT)

Company Details

Shop Name: Ivy & Grace Sydney
Company Name: Shi-Global
Business Address: Willem de Poorterstraat 13, 7944 HE Meppel, The Netherlands