Privacy policy

Privacy Policy – Ivy & Grace Sydney

Last updated: 19 October 2026

This Privacy Policy explains how Shi-Global, the operator of Ivy & Grace Sydney (ivyandgracesydney.com), collects, uses and protects your personal information when you visit our website, place an order or contact us.
Because Shi-Global is based in the Netherlands, we process your personal information in line with the EU General Data Protection Regulation (GDPR). We also respect the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information we collect

  • Contact details: name, shipping and billing address, email address and phone number
  • Order information: products you view, add to your cart, purchase, return or cancel
  • Payment information: payment method and transaction details. Full card details are processed by our payment providers and are not stored by us.
  • Account information: username, password and preferences, if you create an account
  • Communication: messages you send to our customer service
  • Device and usage information: IP address, browser, device type and how you use our website, collected through cookies and similar technologies

2. How we use your information

  • To process and deliver your orders, returns and refunds
  • To provide customer service and respond to your questions
  • To prevent fraud and keep our website secure
  • To improve our website and shopping experience
  • To send you marketing emails, only if you have subscribed. You can unsubscribe at any time using the link in every email.
  • To comply with legal obligations, such as tax and accounting requirements

3. Legal basis (GDPR)

We process your information because it is necessary to fulfil our contract with you, because we have a legitimate interest (such as fraud prevention and improving our services), because you have given consent (such as for marketing emails and certain cookies), or because we are legally required to.

4. Who we share your information with

We only share your information when necessary, with:

  • Shopify, which hosts our store
  • Payment providers that process your payment securely
  • Our fulfilment and shipping partners, to deliver your order
  • Order tracking and customer service tools
  • Advertising and analytics partners (such as Meta and Google), to measure and improve our advertising

We do not sell your personal information.

5. International transfers

Our service providers may be located outside Australia and outside the European Economic Area. When we transfer your information, we make sure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.

6. Cookies

We use cookies to make our website work, to remember your cart and preferences, and to analyse and improve our advertising. You can manage your cookie preferences in your browser settings or through our cookie banner.

7. How long we keep your information

We keep your information only as long as needed for the purposes described above, or as required by law (for example, order records for tax purposes).

8. Your rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Receive a copy of your information (data portability)
  • Withdraw your consent at any time

To exercise these rights, email us at support@ivyandgracesydney.com. We may need to verify your identity first and will respond within 30 days.

9. Security

We take reasonable measures to protect your personal information. Payments are processed through secure, encrypted connections. However, no method of transmission over the internet is completely secure.

10. Children

Our website is intended for customers aged 18 and over, or for younger customers using it with the involvement of a parent or guardian. We do not knowingly collect information from children under 16 without a parent or guardian involved.

11. Complaints

If you have a concern about how we handle your information, please contact us first. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the Office of the Australian Information Commissioner (OAIC).

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

13. Contact

Email: support@ivyandgracesydney.com
Phone: +31 6 12747524
Customer Service Hours: Monday–Wednesday and Friday–Saturday, 9:00 AM – 7:00 PM (Sydney time, AEST/AEDT)

Company Details

Shop Name: Ivy & Grace Sydney
Company Name: Shi-Global
Business Address: Willem de Poorterstraat 13, 7944 HE Meppel, The Netherlands