Shipping policy
Shipping Policy – Ivy & Grace Sydney
Important Information
Order cut-off time: 9:00 PM (Sydney time, AEST/AEDT)
Order processing time: 1–3 business days, Monday–Friday
Standard shipping time: 5–9 business days
Estimated total delivery time: 6–12 business days
Free delivery: Free shipping on all orders within Australia.
Shipping destination: We currently ship within Australia only.
Where we ship
We currently ship within Australia only. Orders are shipped through trusted courier partners.
Shipping costs
Shipping is free on all orders. There are no hidden fees. You'll see the full breakdown at checkout before you pay.
Shipping process
Once your order has been placed, you will receive an order confirmation email. Orders are usually processed within 1–3 business days, Monday through Friday.
After your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery.
The estimated shipping time is approximately 5–9 business days, Monday through Friday. The estimated total delivery time is usually 6–12 business days, depending on processing time and carrier availability.
Possible delays
These are estimates, not guarantees. During busy periods such as sales and holidays, or in case of carrier or customs delays, delivery may take longer.
Duties and taxes
All prices are in AUD. Any applicable GST is included in the price or shown at checkout. You will not be asked to pay additional import fees on delivery.
Multiple packages
If you order more than one item, your order may arrive in separate packages, sometimes on different days. Each package has its own tracking number. If only part of your order has arrived, the rest is usually on its way. Feel free to contact us if you're unsure.
Tracking your order
Once your order has shipped, you can follow it on our Track Your Order page: https://ivyandgracesydney.com/apps/parcelpanel
Please note that tracking can take 2–5 business days to update after dispatch, as international parcels are scanned at several points along the way.
Incorrect shipping address
Please double-check your shipping address before completing your order. If you notice a mistake, email us as soon as possible at support@ivyandgracesydney.com. We can change the address as long as your order has not yet been processed.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Undelivered parcels
If a parcel cannot be delivered, for example because of an incorrect address or because it was not collected from the post office, we will contact you to arrange a solution. Reshipping costs may apply in these cases.
Delayed, lost or damaged parcels
If your order has not arrived within 20 business days of dispatch, or if the tracking has not updated for more than 10 business days, please contact us. We'll investigate with the carrier and, if the parcel is confirmed lost, send you a free replacement or issue a full refund.
If your parcel arrives damaged, please contact us as soon as possible with photos of the packaging and the item, and we'll make it right. For full details, please see our Return & Refund Policy: https://ivyandgracesydney.com/policies/refund-policy
Contact
For any questions about your order or shipment, please contact us.
Email: support@ivyandgracesydney.com
Phone: +31 6 12747524
Customer Service Hours: Monday–Wednesday and Friday–Saturday, 9:00 AM – 7:00 PM (Sydney time, AEST/AEDT)
Ivy & Grace Sydney — Shi-Global
Willem de Poorterstraat 13, 7944 HE Meppel, The Netherlands